To begin ordering, you may visit the Amazon website on your
desktop or mobile browser. If you are using an Android phone, you
may download and install the Amazon Shopping app here to place an
order.
If you are using an iPhone, you may download the Amazon shopping
app here to place an order.
Steps to place an order:
1. Select the items which you want to order.
2. Add those
items to your “Shopping Cart”.
3. After reviewing your
shopping cart, click on “Proceed to Checkout”.
4. You’ll be
prompted to sign in to Amazon.in account, you can sign in using
your mobile number or email address if you already have an
account.
5. If you’re a new customer, click on “I am a new
customer” option on the sign in page to create a new account.
6. Enter the address where you want to receive your
order/select the Pickup store as per the availability by searching
in the available criteria.
7. If it a gift for someone/ if
you want your order to be gift wrapped, then select gift-wrap
option and include a gift message.
8. Select the payment
method, add the details and click on “Continue”.
9. Review
your order and click on “Place your Order” button and Pay to
complete the transaction.
To change the quantity for items you have not yet added to the cart - Once you click on the "Add to Cart" button and add the item to your shopping cart, enter the desired quantity in the "Quantity" dropdown option on the right side of the page. To change the quantity for items already added to the cart - Go to Cart, click on the quantity dropdown box to the right of the title and choose the desired quantity. The quantity number for the item and order amount will be updated automatically. If the entered quantity is not available with us, you'll see an error message.
You can bulk order new products from Amazon Business. To order, select the following link. You can also access Bulk Ordering by hovering over your Account for Business menu and selecting Bulk Ordering from the drop-down menu. Enter the ISBNs or ASINs into the online form, or download a copy of the form to fill out and upload later. Amazon Business offers the option to bulk buy products for business customers at no extra cost. You can also get an option of quantity discount.
Cash on Delivery is one of the payment methods for making purchases on Amazon.in. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it. Click here to know more about Cash on Delivery.
You can choose to gift-wrap any item from your shopping cart as long as it is fulfilled by Amazon. To do this, check the This will be a gift box next to the item that you want gift-wrapped. Alternatively, check the box next to Ordering a gift? during checkout. The gift options show on the Delivery & Payment page. Products eligible for this service can be gift wrapped for just ₹30.
You can add or update your payment methods by selecting the payments options section in Your Account. To manage payment methods, click here.
You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.
If you have ordered a wrong item, you can cancel the order. In case, the order is already shipped and out for delivery, you can return the order. Click on Returns and Refund FAQ for more information.
You may request returns for most items you buy from the sellers listed on Amazon.in. However, you can only return items explicitly identified as "returnable" on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the Amazon.in Returns policy. to know which categories are "non-returnable" and the specific return windows for categories eligible for return.
Items are returnable if you've received them in a condition that is -
1. Physically damaged
2. Has missing parts or accessories
3. Defective
4. Different from its description on the product detail page on Amazon.in
5. You no longer want the item (return applicable only for eligible items)
To initiate return, please visit the Gift Returns option. Enter the order number.
Detailed guidance on return process can be found here.
For items eligible for refund as per return policy, you can also return the gift item in exchange for an Amazon Pay Gift Card, if the gift giver has sent a Gift Receipt to you. For guidance on returning a gift item using a gift receipt, please see Gift Receipts.
For certain items with replacement only policy (Smartphones, TV, Refrigerators, Washing machine, Laptops etc.), you can get a replacement after verification of the issue.
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
If you need help with adding gift card balance to your account or using it, please refer our policy on Amazon Pay Gift Card.
The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than Rs.25,000.
For more details, please see our Amazon Global Store Return & Refund Policy.
Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller.
If you'd like to get the replacement item to a different address, we recommend that you return the item for a refund and place a new order to the updated address.
If you have returned an order and not paid even a single installment for the product, then on returning, we will credit your Amazon Pay Later limit with the total order value.
If you've already made a payment, we will credit the amount back to your bank account, along with reinstating your credit limit.